Chantal M. Roberts, CPCU, AIC, RPA is an expert witness whose career reflects over 20 years of accomplishments in the insurance industry. She began handling commercial auto liability claims at Liberty Mutual Insurance Company and personal auto low-impact claims at MetLife. She worked in a third-party administrator for certain syndicates of Lloyd’s of London, where she continued handling a wide variety of claims such as general liability, special investigations/fraud investigation, homeowner, cargo, and property insurance. Ms. Roberts ultimately became the Director of Claims overseeing approximately 35 adjusters.As an expert witness, Ms. Roberts is passionate about advancing good faith claims handling and best practices for adjusters. She is a published author. In Insights, a professional magazine from The Institutes, she published “Cannabis: How Can It Be Covered and Adjusted?” Ms. Roberts recently penned a marijuana products liability article in the CLM magazine The Stuff of Dreams—or Nightmares? The Product Liability Claims Menace Lurking in the Marijuana Marketplace”. Her article “What Do Power Outages, Wildfires, and Vaping Bans Have in Common?” appeared in Claims Journal (October 2019) and Carrier Management (October 2019). She also co-hosted a webinar through The Institutes on the topic of Self-Insured Retentions.